FLYING STAR certified Ground Staff professionals

Duration: 11 Months

Study 5 days/week for 2 hours/day

Prerequisites: 12th Pass

See prerequisites in detail

Age: 17 - 24 Years

FLYING STAR certified Ground Staff professionals

We all are mesmerized by the glamorous lives of Pilots and Cabin crews. They take care of us during our journey on the flight. But a more prominent role is played by ground staff professionals in making our journey comfortable. From the moment we enter the airport, to checking in, boarding, and disembarking the plane and getting our luggage – ground staff are there at our beck and call to assist us in our journey. Ground staff role is quite challenging as one requires efficient managerial skills as well as quick thinking to manage customers before and after the flights.

Aspiring ground staffers need to be friendly, calm, and emphatic towards customers’ problems. They should be prepared to deal with different passengers with a smile, while always being ready to help travellers in need. As part of their role, they are required to solve the passengers’ queries, provide flight information, and ensure a trouble-free flight journey. Ground staffs form the backbone of the aviation industry. While computers and modernization can streamline various processes, the task performed by ground staff cannot be replicated by any machine.

With the increase in air travellers and the opening of newer airports, the demand for efficient ground staff is also rising. Some of the major responsibilities of ground staff professionals are:

Checking passengers for the flight
Assisting disabled/Old passengers as well as the ones who are travelling with children
Handling passenger’s luggage –assisting in loading and unloading
Assisting in security check activity
Updating passengers with the status of flight as well as changes in flight schedule, if any.
Developing flight plan as per the weather condition, destinations climate, origin and re-booking passengers delayed flight

If you are looking to build a career as a ground staff professional for major airlines, contact FLYING STAR- India’s leading aviation and hospitality academy today. We have years of experience in training personnel on various aspects related to aviation. Our courses are designed to impart practical knowledge on the tasks to be performed as well as teach skills that can help you achieve success as a ground staff professional. On finishing the course, you will have a deep understanding of various operational procedures in aviation and will have the expertise to handle customers effectively.

Below are the details of our ground staff course:

Duration: 9 Months to 11 Months

Course Covers:
This is a combination of classroom lessons and practical training. Through this training, FLYING STAR aims to provide in-depth knowledge about the ticketing process, passenger handling, technical training along with a focus on personality development, grooming, and communication and presentation skills.

Curriculum:

Airport and aviation management
Load, trim, cargo and DGR
Handling passenger and baggage
Presentation and communication skills
Grooming skills
Customer service
Interview skills

Eligibility criteria to join FLYING STAR for Ground Staff

Candidate must be 12^th passed in arts, science, commerce or any other field and graduate depending on the places and companies from any recognized university or institution.